Privacy Policy

  1. Information provided by you and your Consent.
    1. By using the Website, you consent to the Processing of any Personal Information submitted directly or indirectly to the Website and warrant that all data provided by you is true, accurate, current, and complete.
    2. We may ask you to submit your Personal Information to Richmond Group through the Website in order to access aspects of the Website or make use of services offered on the Website. Failure to provide this information may prevent you from being able to use all of the services/features on the Website.
    3. Richmond Group reserves the right to (in its sole discretion) correct or change any information or omissions relating to any information, ideas, opinion, or statements relating to the Website without notice to you.
  2. Children
    1. The Website is not intended for children.
    2. Richmond Group will not willingly or knowingly process the Personal Information of Children and all reasonable measures have been adopted to prevent the processing of such information.
  3. Passive Information Collection
    1. As you navigate through the Website, certain anonymous information can be passively collected (this is, gathered without you actively providing the information) using various technologies, such as cookies, internet tags or web beacons, and navigational data collection. This information is automatically transmitted by your internet browser to this Website. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether. However, certain features of the Website may not work (as efficiently or at all) without cookies.
    2. This Website may use and combine such passively collected anonymous information to enhance the service to the Website visitors, customize the Website based on your preference, compile and analyse statistics and trends, and otherwise administer and improve the Website. Such information is not combined with personally identifiable information collected elsewhere on the Website unless you have consented.
    3. For additional information, please see the Cookie Policy below.
  4. Processing and Disclosure of Information
    1. Richmond Group may Process your Personal Information gained from/via the Website for a variety of purposes, including to improve the content of the Website, to customize the Website to your preferences, to sell and process the sale of goods and services to you, to communicate information to you (if you have requested it), for marketing and research purposes, and for any other purposes specified. In addition, we may make full use of all the information acquired through the Website that is not in personally identifiable form.
    2. By providing Personal Information to this Website, you consent to us combining such information with other actively collected information and to the disclosure of such information to Affiliates that agree to treat it in accordance with the Terms and Conditions Policy and use it for the same purposes for which it was disclosed.
    3. Richmond Group may also disclose Personal Information provided via the Website to third parties that are not Affiliates, but only:
      1. contractors that agree to treat all Personal Information in accordance with this Terms and Conditions Policy and use it for the same purposes.
      2. In connection with the sale, assignment, or other transfer of the business of this Website to which the information relates, in which case Richmond Group will require any such buyer to agree to treat the Personal Information in accordance with this Terms and Conditions Policy and use it for the same purposes; or
      3. To respond to law enforcement requests, where required by applicable laws, court orders, or government regulations or where we are of the opinion that you are involved in any illegal or harmful conduct or where such disclosure is necessary to (a) protect or defend our rights and property or that of our customers; (b) prevent fraud; (c) protect against abuse, misuse and unauthorised use of the Website or (d) protect the personal safety or property of Richmond Group’s customers or the public.
  5. Transferring Information Abroad
    1. By disclosing your Personal Information via the Website, you consent to your Personal Information being transferred outside the jurisdiction/country/territory in which the information may have been collected and as such your Personal Information may be used by any Affiliate, who are also subject to the Terms and Conditions Policy.
    2. Where information is transferred to a jurisdiction located outside of South Africa that may not have equivalent laws and rules regarding the protection of Personal Information, you will be asked to consent to this transfer and Richmond Group and its Affiliates will insist that the recipient of the information complies with this Terms and Conditions Policy.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although Richmond Group endeavours to protect your Personal Information, we cannot guarantee the security of the Personal Information transmitted to the Website. Any transmission of your Personal Information is at your own risk.
  6. Security
    Richmond Group is committed to protecting the security of your personal data. In so doing, Richmond Group uses a variety of technological, physical and organisational procedures and protections to help protect your Personal Information from unauthorised access, use or disclosure, such as encryption, passwords and physical security measures. Once Richmond Group has received your information, we will use strict procedures and security features to try and prevent unauthorised access.
  7. Links to other websites
    This Website may contain links or references to other websites to which these Terms and Conditions Policy does not apply. Please review the terms and conditions of each of these websites.
    Richmond Group accepts no responsibility or liability in respect of any third-party websites.

If you have any questions or concerns about our privacy policy, please send us an e-mail at